Frequently Asked Questions

Frequently Asked Questions (FAQ) 

Welcome to the Peace Diamonds FAQ page! We are here to provide answers to some of the most commonly asked questions about our jewelry and services. If you have a question that's not covered here, please feel free to contact our customer service team, and we'll be happy to assist you.

1. What makes Peace Diamonds unique?

At Peace Diamonds, we take pride in offering high-quality, handcrafted jewelry that combines timeless elegance with modern design. Our commitment to quality and craftsmanship sets us apart, and we offer a wide range of unique, customizable pieces to suit every taste.

2. How can I place an order?

You can place an order online through our website or visit our physical store. Simply browse our collection, select the item you like, and follow the steps to complete your purchase. If you need assistance, our customer service team is always ready to help.

3. Is my personal information secure when I shop with you?

Absolutely. We take your privacy and security seriously. Our website uses industry-standard encryption and security measures to protect your personal and payment information. For more details, please review our Privacy Policy.

4. What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and other approved payment options. You can choose your preferred payment method during the checkout process.

5. Can I customize my jewelry or request special orders?

Yes, we offer customization services for many of our products. You can personalize your jewelry with engraving, select different metal types, gemstones, or request custom designs. Contact our customer service team for more information on customization options.

6. Do you offer warranties for your jewelry?

Yes, we offer a limited warranty against manufacturing defects for our jewelry. Warranty terms may vary by product, so please review the specific warranty information provided with your purchase.

7. How do I determine my ring size?

To find your ring size, we recommend using our online ring sizing guide or visiting a local jewelry store for professional sizing. You can also request a free ring sizer from us, which we can send to your address.

8. What is your return and refund policy?

Our Returns and Refunds policy is outlined in detail on our website. We offer a 30-day return period for most products, provided they meet our eligibility criteria. Please review the policy for more information.

9. How can I track my order's status and shipping information?

You can track the status of your order by logging into your account on our website. Once your order is shipped, we will provide you with a tracking number and a link to the carrier's website for real-time updates.

10. Can I have my jewelry appraised or insured?

Yes, we recommend having your jewelry appraised and insured to protect your investment. We can assist you in finding reputable appraisal services, and we also provide certificates of authenticity for our diamond and gemstone products.

11. What is the process for warranty claims and repairs?

If you have a warranty claim or require jewelry repairs, please contact our customer service team for guidance. We will assess the issue and work with you to ensure a satisfactory resolution.

We hope this FAQ page has answered your questions, but if you need further assistance or have specific inquiries, don't hesitate to reach out to us. Our team is dedicated to providing the best possible jewelry shopping experience for you.