Refund Policy

Diamond Store Refund Policy

At Peace Diamonds, we take great pride in providing our customers with exquisite diamond jewelry of the highest quality. We are committed to ensuring your satisfaction with every purchase. However, we understand that there may be situations where you may wish to return or exchange a product. To facilitate a smooth and hassle-free experience, we have established the following refund policy:

1. Eligibility for Returns and Refunds:
- You may be eligible for a return and refund if you meet the following criteria:
- Your request must be made within 30 days of the original purchase date.
- The item must be in its original condition, including the original packaging, certificates, and any accompanying documents.
- The diamond must not have been altered, resized, or customized.
- Personalized and engraved items are not eligible for return unless they are defective or do not meet the specifications.

2. Return Process:
- To initiate the return process, please contact our customer service team at [Customer Service Email/Phone Number].
- Provide your order number and a detailed reason for your return request.
- Our customer service team will guide you through the next steps, which may include providing a return shipping label.

3. Inspection and Approval:
- Upon receiving the returned item, our experts will inspect it to ensure it meets the eligibility criteria.
- We reserve the right to reject returns that do not meet our criteria, and the item will be shipped back to you at your expense.
- If the item is approved for a return, we will process the refund using the original payment method. Refunds may take up to [X] business days to reflect in your account.

4. Exchange Policy:
- If you wish to exchange your diamond jewelry for another item, please contact our customer service team.
- We will assist you in selecting a new item of equal or greater value, and any price differences will be adjusted accordingly.

5. Warranty and Repairs:
- Our diamond jewelry comes with a limited warranty against manufacturing defects.
- If you encounter any issues with your purchase after the return period, please contact us for warranty and repair options.

6. Custom Orders:
- Custom orders and personalized items are non-refundable unless there is a defect in craftsmanship or materials. We will work with you to address any issues and make necessary repairs or adjustments.

7. Special Situations:
- In the event of a warranty claim, defect, or dispute, please reach out to our customer service team, and we will do our best to find a satisfactory resolution.

Peace Diamonds is dedicated to providing you with the highest level of service and quality. If you have any questions or concerns about our refund policy or need assistance with your return, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with us is exceptional.